Last Updated: 05/11/2023
1. Refund Policy
We want you to be completely satisfied with your purchase from Marcelino Coffee. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy.
1.1. Refunds for Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number] days of receiving the item. We will arrange for a replacement or issue a full refund, including shipping costs.
1.2. Refunds for Non-Damaged Products: If you wish to return a product that is not damaged or defective, you may do so within [number] days of receiving the item. The product must be unused, in its original packaging, and in resalable condition. We will issue a refund for the product’s purchase price, excluding shipping costs.
2. Returns
To initiate a return, please follow these steps:
2.1. Contact our customer service team at [customer service email] to request a return authorization and receive further instructions.
2.2. Carefully pack the item in its original packaging, along with a copy of the purchase receipt.
2.3. Ship the item to the address provided by our customer service team.
2.4. Once we receive the returned item and inspect it, we will process the refund or replacement, as applicable.
3. Exclusions
Please note that the following items are not eligible for returns or refunds:
3.1. Perishable goods, such as coffee beans.
3.2. Items that are not in their original condition, damaged, or missing parts.
4. Refund Processing
We will process your refund within [number] business days of receiving the returned item. The refund will be issued in the original form of payment used for the purchase.
5. Contact Us
If you have any questions or concerns regarding our refund and returns policy, please contact us.