Q: Where does Marcelino Coffee’s coffee come from?
A: Explain that the coffee is sourced from Chinchiná, Caldas, Colombia, a region known for its ideal coffee-growing conditions.
Q: What does it mean for your coffee to be “premium”?
A: Describe the qualities that make your coffee high-end, such as the selection process, roasting, and its origin.
Q: Can I buy coffee with my own brand?
A: Explain your private label program and how businesses can partner with you to customize coffee with their branding.
Q: How do I place an order?
A: Describe the ordering process, including online store options and purchase quantities.
Q: Do you offer international shipping?
A: Clarify the regions where you ship and any costs or restrictions related to international shipping.
Q: What payment methods are available?
A: Mention the payment methods you accept, such as credit cards, PayPal, bank transfers, etc.
Q: How do you ensure the freshness of the coffee?
A: Explain your process to ensure the coffee stays fresh, from roasting to delivery.
Q: What roasting methods do you use?
A: Talk about the types of roasts you offer (light, medium, dark) and how they affect the flavor profile of the coffee.
Q: Do you offer coffee subscriptions?
A: If you have subscription services, explain how they work, the benefits, and the delivery frequency.
Q: What should I do if my order arrives damaged or incorrect?
A: Provide information on returns, exchanges, or refunds, and how customers can contact you in case of issues.
Q: Do you offer organic or fair-trade coffee options?
A: If you provide organic or fair-trade certified coffee, mention those options and how they benefit both consumers and producers.
Q: What’s the best way to store my coffee?
A: Provide tips on how to properly store coffee to maintain its freshness and flavor.
Q: What’s the difference between different coffee brewing methods?
A: Explain the differences between brewing methods like French press, pour-over, espresso, etc., and how they affect the flavor profile.